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Terms and Conditions

By registering on this website, you accept our terms and conditions.  If you do not understand or do not accept our terms and conditions, please do not register.  Please remember to review the terms and conditions periodically, as they may change from time to time.

PURPOSE OF THE WEBSITE

The Simply Everything website developed for the following purpose:

As an online shop, allowing members to shop in a secure environment

WEBSITE USE

Simply Everything takes every precaution to keep information safe and secure.  We would hate for the personal information of any of our subscribers/members/users to fall into the wrong hands.  Please keep your username and password private.

HOURS OF BUSINESS

Orders can be placed 24 hours a day all year round, through our website.  Our telephone lines are open from 08h30 – 16h30 Monday to Friday and are closed weekends and public holidays.

ORDER CONFIRMATION

Once we have received your order, we will send a confirmation email to the email address registered on the site.   Please contact us should you not receive this email.  Order processing will commence as soon as we have received payment for the order.

PAYMENT OPTIONS

Credit Card, Debit Card, Instant EFT or Bank Transfer/Deposit

Please wait for your order confirmation email before paying us by bank transfer (EFT) or deposit, as you will need to use your order number as the reference for your payment.  Please note we will not be able to allocate your payment to your order without this reference number.

Our banking details are as follows:

Account Holder:  Simply Everything

Bank:  Standard Bank

Branch Code:  016342

Account number;  421697776

Please send confirmation of your EFT or bank deposit by email to  info@simplyeverything.co.za

PAYMENT GATEWAY

When paying with your Credit or Debit Card, or by using the Instant EFT option, you will we re-directed to the PayFast payment website.  Please note that no payment details are recorded on our website. 

More information on PayFast can be viewed on their website or by clicking here. Notifications of these payments will be sent directly to us.

PRICING

Simply Everything reserves the right to increase the price on any product without notice. 

STOCK AVAILABILITY

Since we do not manufacture our own products, the availability of our products may vary from time to time. Each product states whether the product is in stock or not. Please note the 'usually ships in...' message, as this means we are waiting for stock, but we should still be able to ship this item to you within thistime frame. If you order an item that is out of stock, and then cancel this order before this deadline has passed, a 15% handling fee will be deducted from the refund. If a product that you have ordered is out of stock and no longer available in a reasonable timeframe, we will source a similarly priced item of equal quality for substitution, if applicable.  In this this event, we will notify you – the choice will be yours whether to accept or not.  If declined, the payment received by us can be held until stock arrives, if suitable, or will be refunded in full.

DELIVERY

Delivery can be made through the postal service or by Simply Everything’s elected courier company.  Please allow up to 10 working days after dispatch for Post Office delivieries.  Please be sure that orders are placed in time to ensure delivery on the correct day.  Please allow an additional 10 working days if items are to be branded. Orders will be delivered on the date selected for delivery, unless the date falls on a Saturday, Sunday or public holiday.  In this case, it will be delivered on the last working day before the special day, provided the order was placed in time to allow us to accomplish this.  If the item is to be delivered on a special occasion, such as Mother’s Day or Father’s Day, the same rule applies.Although we cannot guarantee the time of delivery on d-day, we do guarantee that your gift will be delivered between 08h30 and 17h30. Please ensure that you give us the day-time delivery address of the recipient, in order for the package to be delivered on time by our courier.  Postal addresses are only accepted for counter-to-counter delivery through the post office. If the recipient is unavailable for receipt of delivery or if an incorrect address is given, or there is any other reason which is not the fault of Simply Everything or its courier company for non-delivery, a re-delivery charge will be levied.  If there is a representative who can accept the parcel on behalf of the recipient, the order will be delivered.  However, neither Simply Everything nor its courier company can be held responsible for any loss or damage suffered when the parcel is accepted by a representative of the recipient.  Please ensure that a telephone number is supplied.  

PRODUCT RETURNS 

In the unlikely event that your product is defective, please contact our office on 011 974 5005 during office hours, or email us at info@simplyeverything.co.za and tell us the reason, within 7 days of receiving your delivery.  We will gladly replace the item or refund you for your purchase (less the delivery fee), on condition that the products have not been used, and the gift is returned in its original packaging, in the condition that it was received. All orders can be returned to:  SIMPLY EVERYTHING, PO BOX 10440, EDENGLEN, 1613, or by arrangement with our courier.

No returns will be accepted on branded products.  Please ensure that you have received a sample of your branded item before placing your order, as we do not accept the return of branded or personalised items.

COMMUNICATION

Please note that by registering on our website, you will receive electronic communication from us.  This communication can be in the form of emails or messages to your mobile, if your mobile number is provided.

Most system-generated messages will be delivered to your email.  From time to time, we may send marketing information to your email or mobile. 

Registering on our website indicates that you are interested in the products that we offer.  We do not approve of spam, and will always include an opt-out in all forms of communciation - if you are not interested in receiving communication via that specific channel, please follow instructions to have yourself removed from the contact list for that medium.  Please note that if you click on a link to unsubscribe, or reply to the message or request to be taken off the list, YOU WILL BE REMOVED and will no longer receive communication in that form.

When reporting messages as spam, please bear in mind that there are customers who use specific channels as their preferred method, even if these channels are not acceptable to others.  When we are reported for spam, it can impede our ability to communicate with customers that have chosen that method to communicate with us, as well as our ability to communicate with them.

CLIENT FEEDBACK

Please let us know if you have any questions, comments, complaints or concerns at any time!! We would love to hear how you have enjoyed your experience – positive or negative! Give us a call during our normal business hours (Monday to Friday, 08h30 – 16h30).  If you are callling outside of our normal office hours, you can leave a voicemail.  Alternatively, you can email or fax us.  Whichever method you choose, we will get back to you within one business day.  Please be sure to include your contact details so that we can get back to you.  Tel:  0119745005 – Fax:  086 679 1936 Email:  info@simplyeverything.co.za